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We do our best to process orders on the same day. However, we do ask for 2-3 business days to process and ship your order. Please be advised that shipping delays can occur due to unexpected circumstances by shipping company or involved parties.
To file a claim on damaged items, please email firstname.lastname@example.org for your Return Material Authorization (RMA) Request.
You can also request a return here: https://bit.ly/capella-rma
Please include your Purchase Order No. or Invoice No. in the subject line and the following information in the body:
We advise all customers to check their goods immediately upon delivery in the event a style may be damaged. All damage claims should be made within 5 business days of receipt of goods.
Shipping and handling charges are not refundable.
There is a 25% restocking fee for any unauthorized returns.
FINAL SALE items, Close Out and ‘special order’ items are deemed FINAL and cannot be returned.
Final Sale and Clearance Items ending in $0.96, $0.97, and $0.98 are FINAL SALE items.
*NON REFUNDABLE ITEMS.
If an order cancellation is necessary, a written request to the manufacturer must be approved before any order can be cancelled.
Cancellation requests will only be considered if made within the same day the order is placed.
All sales are not subject to a refund. In some cases, only merchandise exchanges or store credit may be issued.