FAQs

Your business is registered in the US (Continental US and Hawaii)

An official and valid copy of one of the following:

a. Business or Vendor's License
b. Seller's Permit or Resale Certificate
c. Sales & Use Tax Permit (IRS EIN Tax documents are not eligible)
d. Limited Liability Company (LLC)
e. Articles of Incorporation

if you are an international buyer,

You need two fashion-related wholesale invoices completed by separate vendors within the past six months to date (order confirmations do not qualify).

Please remember, all information on your documents should match your registration.

Capella Apparel is a wholesale vendor for business owners only. We cannot accept orders from non-business owners.

• Uploading the required documents should take less then 10 minutes.

• If you have already submitted your documents for verification, please allow 2 to 3 business days for your account to be updated. You can always check the status of your uploaded documents by going to the "My Account" section of the website.

• If you do not receive a response after 4 business days, please contact us so that we may further assist you. You will be notified through e-mail once your account has been successfully verified.

We require a $50 minimum order.

We do our best to process orders on the same day. However, we do ask for 2-3 business days to process and ship your order. Please be advised that shipping delays can occur due to unexpected circumstances with our associated shipping companies or involved parties.

• Very rarely, there is a situation in which items that are out of stock are still active on our website. 

• Due to the item(s) being out of stock, we will exclude those items in your PO. 

• We highly recommend that you contact us immediately (within the same day the order was placed), should you need to make changes to your order.

• Cancellation requests will only be considered if made within the same day the order is placed. Please contact us for cancellations. 

• For UPS, FedEx, and DHL lost packages, Please email us at po@capellaapparel.com with your order number or Invoice number.
• We will file a claim with UPS, FedEx, and DHL on your behalf.
  
• Normal processing time for claims is 7-10 business days

If you provided your own shipping label or used a third party company, please contact them directly.

• If you add a pre-order item, it will be added to your "preorder list", which is separate from your shopping cart. 
• Once the pre-ordered item changes to 'in-stock', Capella will send a email confirmation about pre-orders that are now 'in-stock'. (Note that all your pre-order items may not be in-stock and that some items will be available quicker than others)
• If you are still interested in the item(s), you MUST confirm the item(s), in order for your item(s)  to be moved into your shopping cart.*
• From your shopping cart you may also add additional item(s) and cancel item(s)

*If there is no confirmation, any preorder item(s) will be processed automatically.

• Payments will be processed at the time of checkout

• VISA®
• MasterCard®
• Discover®
• American Express™
• PayPal™
• Diners Club
• Shop Pay
• Apple Pay®
• Google Pay™
• Meta Pay

• In the event of a refund situation, we will refund immediately, however it may take 5-7 business days for the refund to be applied to your account, depending on the merchant company and bank.

Continental US:

• UPS Ground
• UPS 3rd Day Select
• UPS 2nd Day Air
• UPS Next Day Air

Puerto Rico & Canada:

• UPS Worldwide

• Your tracking number will be emailed to you once your order has shipped.
• If your order status is SHIPPED and you did not receive an email, please contact us.

• We do allow buyers to provide their own shipping labels.
• When using UPS, USPS, or FedEx only the label itself is required on our end.
• If you using any other courier (DHL, etc.), you must contact your courier to schedule a pick up at our warehouse (address provided below).

Orders are shipped from our warehouse at:

3288 E Vernon Ave, Vernon, CA 9005

Yes, if your logistic company has a pickup service, you must contact them to pick up at our warehouse: 3288 E Vernon Ave Vernon, CA 90058.

We also offer free drop off's to any cargo, trucking, or freight forwarding companies located in Downtown, Los Angeles. 

Freight/Cargo Forwarders In DownTown Los Angeles

• UCL
  www.uclinc.com
  1046 San Julian St, Los Angeles, CA 90015
  (213) 749-4525
  
• Cargo Express
  www.cargoxpss.com
  services@cargoxpss.com
  1000 E. 10th St, Los Angeles, CA 90021
  (213) 305-9772
• Paramount Express
  950 E 10th St, Los Angeles, CA 90021
  (213) 746-6144
  
• GJ Cargo Inc.
  gjcargo@hotmail.com
  755 E. 15th St, Los Angeles, CA 90021
  (213) 742-6762
• Transportiz
  james.transportiz@gmail.com
  938 E. 12th St, Los Angeles, CA 90021
  (213) 245-3767
• Americargo Express
  www.americargoexpresslax.net
  1101 E. Pico Blvd, Los Angeles, CA 90021
  (213) 623-3312

• For UPS, FedEx, and DHL lost packages, Please email us at po@capellaapparel.com with your order number or Invoice number.

• We will file a claim with UPS, FedEx, and DHL on your behalf.
  

• Normal processing time for claims is 7-10 business days

• Pick up is available at out Showroom.

Our showroom is located at:

1001 Towne Ave #107,

Los Angeles, CA 90021

• Most orders are ready the following business day at 3pm PST/PDT
• You will receive an email once your order is ready for pick up.
• Open Monday - Friday 9am-5pm PST/PDT

• Our Returns and Exchanges Policy applies to all purchases made through the CAPELLA APPAREL Website or market platforms (Faire, Fashiongo, Orange Shine, and LA Showroom).

• Returns are valid for credit or refunds, minus the 15% restocking fee if there is nothing wrong with the returned item(s).

• In addition, any shipping charge paid by you is non-refundable unless you received damaged, defective, or the wrong item(s).

• Online purchases are valid for credit or refund within 15 days from the confirmed delivery date. Our Store Showroom purchase exchanges are only availableat the showroom. No store credit is issued after 20 days. (Absolutely no returns for special orders).

• All returned or exchanged items must be unwashed, unworn, and undamaged, with all tags attached. All merchandise must be in its original packaging.  

• All returned items must be accompanied by the Return Material Authorization (RMA) Number.  All return request must be in writing via market portal messaging or email.(po@capellaapparel.com)

*PLEASE NOTE that any returns without the RMA number will be refused and not accepted.

• Final Sale, Clearance and Closeout items cannot be returned or exchanged, unless required by law.

• If you are missing any item(s) from your order, Capella kindly asks that you first check your order to see if you were refunded for any out of stock items.

• If there is a missing item, please message us or email us at po@capellaapparel.com 
  

If you have received any damaged or defective pieces.

Please message us or email us at po@capellaapparel.com with the following information for all items you have issues with:

• Order Number
• Style Number
• Color
• Quantity
• Clear Photo(s) of the damaged/defected item(s).

• All return request must be in writing via market portal messaging or email (po@capellaapparel.com).

*PLEASE NOTE that any returns not approved or without the RMA number will be refused and not accepted.

• If you would like to know the availability or re-manufacture of a particular item, please have the style number & color of the style ready when contacting us.

• We have hundreds of styles, so please prepare an item number and color for faster and more accurate service.

• A sizing chart will be accessible in each product under "Size & Fit"
• Please click here for just the size chart.

Yes, we authorize all our buyers to use our images for any style they have ordered.

Yes.

Minimum is 300 pieces per style per color

Any combination of XS-S-M-L-1X-2X-3X ratio is accepted limited to: [6 per pack, 3 size per pack] 

Examples: (2-2-2), (1-3-2), and (1-2-3).

* Units per style, color and size per. 

* Delivery date required.

* Packing instructions.

* All Labels need to be provided by the buyer which includes (Main Label and Hang Tag).

Any other special instructions must be provided prior to production and confirmed by us.

If you have any further questions, please feel free to contact us any time.